Hemanth Kumar H P

PulseOps: ITIL helpdesk and operations portal

Replaced email and Excel ticket tracking with an ITIL helpdesk. In production since May 2026 with zero incidents, 11 active users, and SLA tracked for the first time (90% met on live-logged tickets).

ReportSense: report-delivery SLA automation

Cut a daily manual SLA check of 60 to 100 reports from about 45 minutes to 5. 90% of 5,982 mails were processed with no human touch. After an RCA, the review rate fell from 15% to 6.3%.

DSR Validator pyhton script

Replaced a 30-minute sampled manual check with a full check of about 130,000 fields in 70 seconds. The report had 2 to 3 client escalations per fortnight before; there have been none since go-live in June 2026.