Teja Tarun

Automated Refund Management Platform

cut refund TAT 52% (9 → 4.3 days), reduced manual review dependency 60%, and lowered refund-related tickets 37% within two months.

Seller Experience Self-Service Portal

lifted self-service resolution from 48% to 71%, cut related contacts ~33%, and reduced handling time ~22% on remaining tickets.

Photon — Investigation Workflow Management system

reduced investigator error/rework from 28% to 12%, cut supplier-verification time ~64% (11 → 4 min), and improved case throughput ~45%.