RemoteAsia/Kolkata

Help Desk Technician

Innocode Ventures

Remote (India)

Level 2 · Beginner

₹3 LPA - ₹5.4 LPA CTC per annum

About the role

Handle help desk tickets and keep internal users productive. Experience: 1-2 years Department: Support Employment type: Full-time Key Requirements: - Experience with ticketing systems and support workflows - Strong customer service and troubleshooting skills - Familiarity with common business applications

First 90 days

30 days

Complete onboarding and deliver your first meaningful contribution as Help Desk Technician.

60 days

Own a core workstream and collaborate across teams in the Help Desk Technician role.

90 days

Drive measurable impact and help improve team practices as Help Desk Technician.

Blind audition

Share a recent project, portfolio piece, or work sample relevant to this role.

Must-have stack

Help DeskTicketingSupportTroubleshooting

Nice-to-have

Customer Service