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On-siteAsia/Kolkata

Technical Support Engineer

FollowTo

Gurgaon, Haryana

Level 3 · Advanced

₹40,000 - ₹65,000 CTC per annum

About the role

Support technical customers and escalate product issues for FollowTo. Company: FollowTo Industry focus: customer-facing engineering and forward deployed solutions Experience: 2-4 years Department: Support Employment type: Full-time Location: Gurgaon, Haryana Key Requirements: - Experience supporting software or platform products - Ability to reproduce and document technical issues - Customer-first communication style

First 90 days

30 days

Complete onboarding and deliver your first meaningful contribution as Technical Support Engineer.

60 days

Own a core workstream and collaborate across teams in the Technical Support Engineer role.

90 days

Drive measurable impact and help improve team practices as Technical Support Engineer.

Blind audition

Share a recent project, portfolio piece, or work sample relevant to this role.

Must-have stack
Technical SupportTroubleshootingDocumentationSaaS