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RemoteAsia/Kolkata

Technical Support Engineer (Remote)

RWEBSOFT

Remote (India)

Level 3 · Advanced

₹40,000 - ₹65,000 CTC per annum

About the role

Support technical customers and escalate product issues for RWEBSOFT. Company: RWEBSOFT Industry focus: AI-powered learning management systems and SaaS delivery Experience: 2-4 years Department: Support Employment type: Full-time Location: Remote (India) Key Requirements: - Experience supporting software or platform products - Ability to reproduce and document technical issues - Customer-first communication style

First 90 days

30 days

Complete onboarding and deliver your first meaningful contribution as Technical Support Engineer (Remote).

60 days

Own a core workstream and collaborate across teams in the Technical Support Engineer (Remote) role.

90 days

Drive measurable impact and help improve team practices as Technical Support Engineer (Remote).

Blind audition

Share a recent project, portfolio piece, or work sample relevant to this role.

Must-have stack
Technical SupportTroubleshootingDocumentationSaaS