Support Escalation Engineer
FollowTo
Gurgaon, Haryana
Level 3 · Advanced
₹55,000 - ₹85,000 CTC per annum
Handle complex post-deployment issues escalated from frontline support. Company: FollowTo Industry focus: customer-facing engineering and forward deployed solutions Experience: 3-5 years Department: Support Employment type: Full-time Location: Gurgaon, Haryana Key Requirements: - Deep troubleshooting experience in customer environments - Strong log analysis and root-cause skills - Ability to coordinate fixes with engineering
30 days
Complete onboarding and deliver your first meaningful contribution as Support Escalation Engineer.
60 days
Own a core workstream and collaborate across teams in the Support Escalation Engineer role.
90 days
Drive measurable impact and help improve team practices as Support Escalation Engineer.
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