Refund Policy

Scope

This policy applies to prepaid Plus, Pro, and Max passes purchased on ResumeON for job seeker career tools. Job search, profile creation, and applying to jobs on ResumeON remain free and are not covered by pass refunds.

7 day satisfaction refund

If you are not satisfied with your paid pass, you may request a full refund when both of the following are true:

• Your request is made within 7 calendar days of the successful payment timestamp shown on your receipt or GST invoice.
• You have used less than 10% of the credits included with your pass (see how we measure usage below).

When approved, we refund the amount you paid for that pass to the original payment method where Razorpay and your bank allow it. Your pass entitlements end when the refund is processed.

How we measure the 10% credit rule

"Credits" means the metered allowances bundled with your plan for the current pass period, such as ATS fit checks, cover letters, bullet rewrites, voice practice sessions, and WhatsApp alerts. Each time you use a metered feature, it counts against that feature's allowance.

We add up everything you have consumed across those allowances and compare it to everything included for your plan for the same period. If your total usage is less than 10% of the total included allowance, you meet the usage condition. If a feature is not included on your plan, using it does not count because you cannot consume it.

Free-tier usage before you purchased a pass does not count toward the 10% calculation for a new pass.

When refunds are not available

• More than 7 days have passed since payment.
• You have used 10% or more of the included credits for that pass.
• The pass was already refunded or charged back.
• We reasonably believe the request is abusive or fraudulent.
• A partial refund was already issued for the same payment.

Upgrades, extensions, and promotional offers may have additional conditions stated at checkout. If checkout text conflicts with this page, the checkout terms for that specific offer apply.

How to request a refund

Email info@resumeon.com from the email on your ResumeON account. Include your registered email, payment date, plan name (Plus, Pro, or Max), pass length (1 month or 3 month), and Razorpay payment reference if you have it. We may ask for additional verification.

We aim to respond within 3 business days and to complete approved refunds within 7 to 10 business days, depending on Razorpay and your bank.

GST invoices and credit notes

ResumeON is GST registered. If a GST tax invoice was issued for your pass, an approved refund is recorded with a credit note where required by law. Keep your invoice number when you write to us.

Related policies

See the Pricing Policy for pass lengths and current prices, and our Terms of Service for general platform rules.