Tamizharasan T
UX / UI Designer
Remote (global)
LinkedIn profile available to registered employers
Self-assessed English levels
AI-Powered Contact Center (CCaaS) Platform
- Designed an AI-powered Contact Center as a Service (CCaaS) platform to streamline customer support operations and improve agent productivity. - Conducted user research, competitor analysis, and stakeholder discussions to identify user pain points and business requirements. - Created information architecture, user flows, wireframes, interactive prototypes, and high-fidelity UI designs using Figma. - Designed agent workspace, call management, dashboards, ticketing, and workflow interfaces while maintaining consistency through reusable design system components. - Collaborated closely with Product Managers, Developers, and QA teams to deliver production-ready designs and improve overall usability.
MyPlans – Subscription & Plan Management Platform